SHIPPING & DELIVERY POLICY

Do you ship worldwide and how much does shipping cost?

Yes, we deliver worldwide. Shipping to any location in India is FREE. There is an additional handling charge of Rs. 150 for COD (Cash on Delivery) orders. Shipping costs outside India vary depending on the distance, location and logistics partner, but shall be notified to you at the time of placing the order.

How can I place my order?

We provide safe and secure credit, debit and net banking options for Visa and Mastercard holders. We have a handling charge of 150 Rupees for COD (Cash on Delivery) orders across India.

How will I know my order is confirmed?

We will send you an e-mail confirming your order and may contact you to confirm your order before shipment if we have any particular questions.

Can I track my order?

Yes, we are available to help track your shipment to your door. You can expect regular updates from us on the status of the shipment via email address/phone number you provided us.

What if I did not receive any order confirmation e-mail or tracking number?

Do not worry, if you do not have your tracking number, please contact us. We will email/SMS you back with your tracking number so that you can check the status of your package. If you have a question about the status of your order, please contact us at team@dilanjewels.com and we will email you a reply within 2 working days or call us at +91 9871222602 or +91 9810986070 (between 11:00 Hrs to 19:00 Hrs IST).

When can I expect my order to arrive?

Shipping times vary between 5-7 business days within India and about 10-20 business days overseas depending upon the location. We will of course want you to have it sooner.